FAQ

What types of payments do you accept? Credit cards accepted: American Express, Discover, MasterCard, Visa, and PayPal.

I forgot to apply my coupon code, can I still use it? Unfortunately, we are unable to manually apply a discount to an order once it’s placed. However, the code can be applied to a future order if it is still valid.

Why isn't my coupon code working? The code may be expired or input incorrectly. Please remember coupon codes can't be combined with other discounts, specials, or sales. 

Can I modify or cancel my order? Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Can I change the shipping address once my order has been placed? We are unable to change the shipping location once your order has been placed. Shipping and billing address must match. 

I placed an order successfully, why am I receiving a verification email? Verification emails are sent to prevent fraud. If your billing and shipping address entered during checkout doesn’t match you will receive a verification email. Please follow the steps to make sure your order is processed and shipped without further delay.

I placed an order, but my items haven't shipped yet?  Most orders are shipped out within 24 business hours after being fulfilled (2 business days), excluding weekends and holidays.

My credit card was declined, what do I do now? The majority of declined payments occur because of an incorrect billing address. Ensure that the address is entered accurate and complete. If the problem persists, reach out to your banking institution. If the funds have come out of your account and your order has not been completed, please contact your bank and they’ll reverse the transaction as it has not been completed on our end. If you keep running into an issue, checkout with PayPal for faster checkout.

Why has my order been cancelled? If you received a notification that your order has been cancelled it may be for one of the following reasons:

1. The item(s) are currently out of stock.

2. The shipping and billing address doesn't match and you've failed to provide verification or the verification submitted was not approved. 

I placed my order, why I haven’t received a confirmation email? You should’ve received an order confirmation instantly after placing the order. If haven’t received an email confirmation, be sure to check your spam.

I placed an order, why haven’t I received a tracking number? You will receive a tracking number once your items are shipped from our warehouse and are in possession of the postal service company. Please refer to our shipping policy for more information.